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E-commerce Virtual Assistants Who Run the Operations Behind Your Store

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Sell more. Operate leaner. Never miss a customer.

Remote teams that run the daily operations behind your online store so you can focus on growth.

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E-commerce team packing customer orders in an online store workspace
IndustriesE-commerce & Retail

Overview

Online sellers win on speed: fast listings, fast replies and fast fulfilment. As order volume grows, the work behind the store grows faster than most teams can handle. HVT provides dedicated e-commerce virtual assistants for Shopify, Amazon, eBay and multichannel brands, so founders and managers can spend their time on product, marketing and growth instead of inboxes and spreadsheets.

Challenges we solve:

  • Seasonal peaks that overwhelm support and fulfilment
  • Inconsistent or outdated product listings that hurt conversion
  • Returns, refunds and order issues that pile up
  • Marketplace account health, reviews and policy compliance
  • The rising cost of hiring and training in-house staff

Core Focus Areas

E-commerce catalogue team reviewing product photos on a laptop in a studio

Catalogue & Marketplace Management

Strong listings sell. HVT specialists create and optimise product pages, upload catalogues, maintain pricing and keep inventory data accurate across Shopify, Amazon, eBay, Walmart and your own storefront, using search-friendly titles, descriptions and tags. Pair this with our Digital Marketing team to drive traffic to those listings.

E-commerce customer support agents with headsets answering shopper enquiries

Customer Experience at Scale

Peak season should not mean peak backlog. Support agents answer pre-sale questions, track orders, process returns and refunds and reply to reviews across chat, email, social media and phone. Consistent, on-brand replies protect your reputation and repeat purchase rate through our Customer Experience service.

Online retail staff labelling order boxes for shipping

Order & Operations Support

Behind every smooth delivery is dependable back-office work. HVT processes orders, coordinates with suppliers and fulfilment partners, resolves shipping exceptions and reconciles payments as part of our Back Office & Admin support.

What Your Virtual Team Can Handle

  • Product listing and catalogue management
  • Order processing and fulfilment coordination
  • Live chat, email and social media support
  • Returns, refunds and exchange handling
  • Marketplace account management
  • Review and reputation management
  • Supplier coordination and inventory data
  • Email marketing support and data entry

Platforms We Work In

  • Shopify
  • WooCommerce
  • BigCommerce
  • Amazon Seller Central
  • eBay
  • Walmart Marketplace
  • Gorgias
  • Zendesk
  • Klaviyo
  • + many more

How It Works

  1. Discovery call

    we review your channels, volumes and busiest periods.

  2. Role design

    we define tasks, hours and service standards.

  3. Talent shortlist

    you review and interview candidates.

  4. Onboarding

    your team learns your products, policies and brand voice.

  5. Managed delivery

    ongoing coaching, reporting and quick scaling for peak seasons.

Why E-commerce Brands Choose HVT

  • Brand-aligned communication using your tone, policies and templates

  • Scalable teams that grow with campaigns and seasonal demand

  • Extended hours so customers get answers around the clock

  • Clean data across catalogues, orders and inventory

Frequently Asked Questions

What does an e-commerce virtual assistant do?
An e-commerce virtual assistant manages product listings, orders, customer enquiries, returns and marketplace accounts, handling the routine work that keeps an online store running smoothly.
Can I outsource customer support for my online store?
Yes. A trained remote team can answer customers through chat, email and social channels using your helpdesk, policies and brand guidelines, including outside your local business hours.
Which e-commerce platforms does HVT support?
HVT teams work with Shopify, WooCommerce, BigCommerce, Amazon, eBay, Walmart and most major helpdesk, inventory and shipping tools.
How can I prepare for peak season?
Add dedicated agents ahead of busy periods, document your return and shipping policies, and build response templates. HVT can scale your team up for the season and back down afterwards.
Why hire an e-commerce virtual assistant from the Philippines?
The Philippines offers English-fluent professionals experienced with US and Australian customers, with the ability to cover extended hours without the overhead of local hiring.

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Ready to scale your store?

Book a Discovery Call and build your e-commerce team.

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Three HVT team members standing with their arms crossed