Supply chains reward visibility and speed, but they run on documents, data entry and constant communication between shippers, carriers, warehouses and customers. HVT provides dedicated remote teams for freight forwarders, third-party logistics providers, shippers and distributors, taking on the administrative work that slows shipments and clogs operations teams, with coverage that matches global trade hours.
Challenges we solve:
Manual documentation errors that delay shipments
Freight invoice discrepancies and slow billing cycles
Constant "where is my shipment?" enquiries
Carrier and vendor follow-up across time zones
Limited capacity to cover peak shipping seasons
Core Focus Areas
01
Order & Shipment Administration
Delays often start in the back office. HVT specialists manage order entry, booking confirmations, shipment tracking, proof of delivery and exception follow-up across your transportation system and carrier portals, so customers always know where their cargo is. This work sits within our Back Office & Admin service.
02
Freight Documentation & Billing
Accurate paperwork prevents costly disputes. Teams prepare bills of lading, commercial invoices and carrier invoices, audit freight charges and reconcile billing, supported by our Finance & Accounting specialists.
03
Customer & Carrier Communication
Responsive communication is a competitive edge. Agents handle quote requests, status updates, claims intake and carrier coordination by email, phone and chat through our Customer Experience team.
What Your Virtual Team Can Handle
Order processing and booking confirmations
Shipment tracking and tracing
Freight documentation and customs paperwork support
Freight invoice audit and reconciliation
Carrier and vendor coordination
Dispatch support
Inventory and warehouse data management
Claims intake and customer service
Systems We Work In
NetSuite
Descartes
+ many more
NetSuite
Descartes
+ many more
How It Works
01
Discovery call
we review your lanes, documents and systems.
02
Role design
we define tasks, hours and exception rules.
03
Talent shortlist
you review and interview candidates.
04
Onboarding
your team is trained on your documentation standards and carrier contacts.
05
Managed delivery
reporting, quality checks and flexible scaling for peak seasons.
Why Logistics Teams Choose HVT
01
Process discipline in documentation, data accuracy and follow-up
02
Extended visibility for customers and carriers across time zones
03
Flexible capacity for peak seasons and new trade lanes
04
Clear escalation paths so exceptions reach the right person fast
Order entry, shipment tracking, freight documentation, invoice audit, dispatch support, claims intake and customer service are all commonly outsourced to remote back-office teams.
What is freight invoice audit?
Freight invoice audit is the process of checking carrier invoices against agreed rates and shipment records to catch errors and overcharges before payment. HVT specialists perform these checks and flag discrepancies for your review.
Do you support freight forwarders, 3PLs and shippers?
Yes. HVT teams support freight forwarders, third-party logistics providers, shippers, distributors and warehouse operators.
Can your team cover US, Australian and Asian time zones?
Yes. Philippines-based teams can be scheduled to overlap with North American, Australian and Asian business hours, including extended coverage.
How does outsourcing improve supply chain efficiency?
It adds dedicated, trained capacity for repetitive administrative work, shortens turnaround times on documents and enquiries and keeps your operations managers focused on exceptions and customers.