Logistics Back-Office Teams That Keep Freight and Paperwork Moving

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Keep freight moving. Keep paperwork off your critical path.

Remote logistics teams that handle documentation, tracking and communication across global time zones.

Logistics coordinator checking inventory on a tablet in a warehouse
IndustriesLogistics & Supply Chain

Overview

Supply chains reward visibility and speed, but they run on documents, data entry and constant communication between shippers, carriers, warehouses and customers. HVT provides dedicated remote teams for freight forwarders, third-party logistics providers, shippers and distributors, taking on the administrative work that slows shipments and clogs operations teams, with coverage that matches global trade hours.

Challenges we solve:

  • Manual documentation errors that delay shipments
  • Freight invoice discrepancies and slow billing cycles
  • Constant "where is my shipment?" enquiries
  • Carrier and vendor follow-up across time zones
  • Limited capacity to cover peak shipping seasons

Core Focus Areas

Logistics staff processing shipment paperwork beside parcel shelves

Order & Shipment Administration

Delays often start in the back office. HVT specialists manage order entry, booking confirmations, shipment tracking, proof of delivery and exception follow-up across your transportation system and carrier portals, so customers always know where their cargo is. This work sits within our Back Office & Admin service.

Freight administrator completing shipping documents on a clipboard

Freight Documentation & Billing

Accurate paperwork prevents costly disputes. Teams prepare bills of lading, commercial invoices and carrier invoices, audit freight charges and reconcile billing, supported by our Finance & Accounting specialists.

Logistics customer service agent with a headset updating a carrier

Customer & Carrier Communication

Responsive communication is a competitive edge. Agents handle quote requests, status updates, claims intake and carrier coordination by email, phone and chat through our Customer Experience team.

What Your Virtual Team Can Handle

  • Order processing and booking confirmations
  • Shipment tracking and tracing
  • Freight documentation and customs paperwork support
  • Freight invoice audit and reconciliation
  • Carrier and vendor coordination
  • Dispatch support
  • Inventory and warehouse data management
  • Claims intake and customer service

Systems We Work In

  • SAP
  • NetSuite
  • CargoWise
  • Descartes
  • + many more

How It Works

  1. Discovery call

    we review your lanes, documents and systems.

  2. Role design

    we define tasks, hours and exception rules.

  3. Talent shortlist

    you review and interview candidates.

  4. Onboarding

    your team is trained on your documentation standards and carrier contacts.

  5. Managed delivery

    reporting, quality checks and flexible scaling for peak seasons.

Why Logistics Teams Choose HVT

  • Process discipline in documentation, data accuracy and follow-up

  • Extended visibility for customers and carriers across time zones

  • Flexible capacity for peak seasons and new trade lanes

  • Clear escalation paths so exceptions reach the right person fast

Frequently Asked Questions

What logistics tasks can be outsourced?
Order entry, shipment tracking, freight documentation, invoice audit, dispatch support, claims intake and customer service are all commonly outsourced to remote back-office teams.
What is freight invoice audit?
Freight invoice audit is the process of checking carrier invoices against agreed rates and shipment records to catch errors and overcharges before payment. HVT specialists perform these checks and flag discrepancies for your review.
Do you support freight forwarders, 3PLs and shippers?
Yes. HVT teams support freight forwarders, third-party logistics providers, shippers, distributors and warehouse operators.
Can your team cover US, Australian and Asian time zones?
Yes. Philippines-based teams can be scheduled to overlap with North American, Australian and Asian business hours, including extended coverage.
How does outsourcing improve supply chain efficiency?
It adds dedicated, trained capacity for repetitive administrative work, shortens turnaround times on documents and enquiries and keeps your operations managers focused on exceptions and customers.

Book a Discovery Call

Move faster with a dedicated logistics team.

Book a Discovery Call
Three HVT team members standing with their arms crossed